What our customers frequently ask

At EZ Rides we strive to meet our customers needs. We are always happy to answer your questions and assist you with your reservations. Our professional team of customer support team is at hand to help.

FAQ

Most frequent questions and answers


Gateway Limousine & Car Service is open 24/7! Call any time and we’ll be happy to assist you.

Yes. We offer daily airport transportation services to Lambert , Chesterfield and Cahokia Airports.

If you are going to any of the downtown hotels, the best way is to hire an airport car service that will take you there in a smooth and affordable way

You can book a limousine service online at https://ezrides.com

 

At ezrides.com, you can click the “Book A Ride” button to book transportation to and from the airport.

Reservations can be made online,or over the phone

All major credit cards and debit cards are accepted. All costs for any transfer are paid in advance.

 

Fares vary based on distance and times. To determine your fare, type in the pick-up and drop-off information on the reservation form. The quote will pop up. You are under no obligation to make a reservation, however.

To change a reservation, you may go to our Contact Us page to submit a request for assistance.You can also call 314-359-1343.
Please have your reservation number available.

Fares are calculated based on distance and time. However they usually start from $55. 00 and up.

 

The state of Missouri does not apply taxes on services such as ours.

 

Yes. There is a minimum of 2 hours for our hourly chauffeur services. Call if you need more details.

If you are going to any of the downtown hotels,the best way is to hire an airport car service that will take you there in a smooth and affordable way

 

No it is not included and we do not require you to give gratuity. However if you want to give your chauffeur gratuity you are welcome to do so.Tips can be added to your bill or given directly to your driver.

For sedans there is a maximum of three bags and five bags for suvs. Bags should not not exceed 50 lbs.

For hourly services charges begin at the scheduled pick up time or when the passenger get in to the vehicle, whichever comes first. Additional time (over the minimum required 2 hours) is billed in 15-minute increments at the stated hourly rate.

For hourly chauffeur service, there is no additional fees for multiple stops, but if your booked service expires, then there will be additional charges. Additional time is charged $15.00 per 15-minute increment.

 

It is illegal to smoke in a commercial vehicle and is not allowed in our vehicles. Please be are aware of this policy. Smoking in the vehicle will result in a minimum, mandatory $200 cleaning fee. In case of violation of this policy our chauffeur reserves the right to immediately terminate the trip. The passengers will be fully charged.

Airport transfers may be cancelled up to 2 hours before scheduled pick up time. For all other services up to 24 hours.

A Well Maintained Fleet To Meet Our Customers' Needs !

Our  fleet of fine vehicles–coupled with the best chauffeurs in the business–make EZ Rides your ultimate, luxury travel solution.
Every chauffeur undergoes a rigorous interview process to ensure that they meet the required service level. Our chauffeurs represent our brand therefore it is key that they are professional, immaculate and deliver above Client expectations.

Our experienced and dedicated team will always ‘go the extra mile and deliver a very personal and professional service.
Call or contact us today to find out how we can make your travel arrangements run smoothly.